Online Pasar will issue a partial/full refund if the following occurs:

Sometimes, one or more of your items may not be available when we pick your order, because the item has gone out of stock, for example. In this scenario, we will refund you on the item(s) that is/are not available.

Refund will normally be made within 3 working days of your date of delivery.

If an item is damaged upon delivery, please notify us  within 24 hours: https://m.me/onlinepasar.com.my 

You must attach a photo and/or video to show the condition of the item received.

Depending on the extent of damaged item received, we may issue a partial or full refund. 

For example, if you purchased a tray of 30 eggs and received 1 broken egg, we will refund on a pro rata basis, i.e. 1/30.

Refund will normally be made within 3 working days of your date of delivery or date of feedback, whichever is later. 

Customers are encouraged to inspect your order upon receipt of items and to raise any issue to us within 24 hours. We are unable to issue a refund after 24 hours from your time of delivery.

If there is an item missing from your delivery, please contact our Customer Service team: https://m.me/onlinepasar.com.my within 2 hours of receipt of the rest of your items.

We will issue a refund for the missing item. 

Refund will normally be made within 3 working days of your date of delivery.

If you have contacted us at https://m.me/onlinepasar.com.my or write to us at order@onlinepasar.com.my to cancel your order, we will issue a refund. 

You can only cancel your order by giving a 24-hour notice before your day of delivery. 

Refund will normally be made within 3 working days of your notice of cancellation.

We can only refund in credits for all cancelled orders initiated by customers.

If you wish to get a cash refund, a processing fee of RM8 will be incurred.